Privacy Policy

Introduction

At ZeenatLab, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

We want to assure you that we only use your data for record-keeping purposes and do not share, sell, or disclose your personal information with any third parties unless required by law.

Information We Collect

We collect the following types of information:

• Personal Identification Information: Name, contact details, date of birth, gender
• Medical Information: Test results, medical history, doctor's referrals
• Contact Information: Phone number, email address, residential address
• Service Information: Test bookings, appointment history, billing information

How We Use Your Information

Your information is used exclusively for:

• Maintaining accurate medical records and test results
• Providing you with diagnostic services and test reports
• Internal record keeping and administrative purposes
• Communication regarding appointments and test results
• Quality assurance and service improvement

Data Protection & Security

We implement appropriate technical and organizational measures to ensure the security of your personal data, including:

• Secure electronic medical records system
• Restricted access to personal information
• Regular security assessments and updates
• Employee training on data protection protocols
• Physical security measures for paper records

Data Retention

We retain your medical records and personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Medical records are typically retained for a minimum of 10 years as per standard medical practice.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request a copy of your medical records and test results
• Inquire about how your data is being used and stored

Third-Party Disclosure

Legal Exceptions

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or protect the personal safety of users of our services or the public.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: